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Questions, answered
What areas do you serve?
We serve Lumen Falls and surrounding communities, including Emberfield, Larkhaven and Glowmont. See our service areas page for the full list.
Are you licensed and insured?
Yes. We carry general liability and workers' compensation insurance and can send a certificate of insurance on request.
How much does installation cost?
Every property is different, so we quote each job individually based on your roof, how much you want lit, materials and access. Send a few photos and your address for the fastest quote.
Can you quote without visiting?
Often, yes. With your address and a few photos we can measure from satellite imagery and quote most homes without a visit.
Do you offer financing?
Yes. Financing is available through our lending partner for larger projects. Ask about the options when you request a quote.
When should I book holiday lighting?
As early as possible. Install dates fill up quickly, and we recommend booking by November 15.
When do you install and take down?
Installs run from mid-October through early December. Takedown is scheduled after the holidays, usually in January.
What kind of lights do you use?
Mostly commercial-grade C9 and C7 bulbs on rooflines, mini lights on shrubs, railings and columns, and full 14-inch garland with bows for greenery. Hanging orbs and starbursts are available for a more upscale look.
Can I use my own lights?
We install our own commercial-grade lights so we can guarantee them all season.
What if a light goes out?
Call or send a service request. We fix problems during the season, usually within one business day.
Do you store the lights?
Yes. We take everything down, label it by location and store it until next season.
Can you see permanent lights during the day?
The track is low-profile and colored to match your trim, so it's barely noticeable from the street.
How do I control permanent lights?
From an app on your phone. You can pick colors, patterns and schedules, and we program your favorite holidays for you.
How long do permanent lights last?
LEDs are rated for years of use. Our installation carries a 3-year warranty.
Do you show the lighting before I buy?
Yes. For landscape projects we set up a free night demo on your property so you can see the result after dark.
Can I control landscape lights from my phone?
Yes, with smart transformers or app-controlled fixtures. You can dim zones and set schedules and scenes.
Can you upgrade my old halogen system?
Usually. We assess your current system and retrofit lamps, fixtures, transformers and timers to LED where it makes sense.
Do you offer maintenance?
Yes. Our maintenance plans include an annual inspection, re-aiming, cleaning and replacing failed parts.
What if there's nothing to hang string lights from?
We install posts, anchors or steel cable so the lights hang straight and stay secure.
Are string lights safe in the rain?
We use outdoor-rated, commercial-grade strands and weatherproof connections.
Can you program a light show to music?
Yes. We design and program the show, set the schedule and set up audio or an FM option.
Can you install after business hours?
Yes. We schedule commercial installs before or after hours so your business isn't disrupted.
Can we rent displays instead of buying?
Yes, many pieces are available to lease for the season.
Can you send one invoice to the association?
Yes. We work with the board or community manager and invoice the association directly.
Do you respond to public bids and RFPs?
Yes. Send your RFP and deadline and we'll confirm receipt and submit a complete response.
Can you provide insurance certificates and a W-9?
Yes, on request, along with references from municipalities we work with.